General Description

One of the primary objectives of electronic government is to increase productivity through higher efficiency and to offer better quality services and innovation based on ICT.

However, in order to fully realise the potential for productivity growth, it is not sufficient to modernise the front office by offering public services over the Internet through e-Government portals.

Problems such as the functional disintegration prevailing the current governmental structures affect the quality of the services provided via the e-Government portals, which in turn are often fragmented and departmentalised. Problems arise also from the wide gap and inconsistencies that exist between the perspective of policy makers and public administrations’ managers, on the one hand and the technical realization of e-Government, on the other hand.

Furthermore problems arise from the loss of critical knowledge about the service configuration. These problems become more significant at the European Union (EU) level because of the absence of harmonisation and common semantics in the definition and configuration of e-Gov services in different countries across the EU.

The big question arise: How to cope with these problems?

The goal of the ontoGov project is to improve back-office processes by taking into account the whole lifecycle.

The ontoGov system will allow for change propagation and traceability, contributing in this way to the bridging of decision-making with technical realisation (e.g. updating the services due to changes in national and European legislation).

Last updated: February 2004

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